Terms of Service

Elevation Praxis Consulting Inc.

989 Johnson Street, Victoria, BC, Canada
Contact: support@elevationidentity.com

SECTION 01

Information We Collect

Personal Information You Provide:

Name, email address, phone number, Instagram handle
Responses to qualification questionnaires
Payment information (processed through our payment processors - we do not store credit card data)
Communication preferences and history

Automatically Collected Information:

IP address, browser type, device information
Website usage data and behavioral analytics via Facebook Pixel
Cookies and similar tracking technologies

SECTION 02

How We Use Your Information

We use collected information to:

Deliver our coaching services and programs
Process payments and manage your account
Communicate with you via email, SMS, and phone
Send marketing communications and promotional offers
Qualify leads and assess program fit
Analyze and improve our services
Comply with legal obligations

SECTION 03

Data Sharing and Third Parties

Service Providers We Share Data With:

GoHighLevel: CRM and platform hosting
Whop: Payment processing and subscription management
Stripe: Payment processing
Typeform: Lead capture and qualification forms
Facebook: Analytics and advertising via Facebook Pixel

We do not sell your personal information to third parties. These providers may have access to your information only to perform services on our behalf and are obligated to protect your data.

SECTION 04

International Data Transfers

We operate globally and may transfer your data to servers located outside your jurisdiction, including Canada and the United States. By using our services, you consent to these transfers.

For EU Residents (GDPR):

You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You may withdraw consent at any time.

For California Residents (CCPA):

You have the right to know what personal information we collect, delete your information, and opt-out of sales (though we do not sell data).

SECTION 05

Data Security and Retention

Security Measures:

Two-factor authentication (2FA) on CRM systems
Payment data encrypted and stored exclusively by payment processors (Whop, Stripe)
We do not store credit card information on our systems

Retention Period:

We retain your basic information (name, email, phone) for as long as you maintain an active subscription or account with us. Payment records are retained as required by applicable tax and accounting laws.

SECTION 06

Cookies and Tracking

We use Facebook Pixel and similar technologies to:

Track website visits and user behavior
Serve targeted advertisements
Analyze marketing effectiveness

You can disable cookies through your browser settings, though this may limit website functionality.

SECTION 07

Your Rights and Choices

Marketing Opt-Out:

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us at support@elevationidentity.com.

Data Deletion:

You may request deletion of your personal information by emailing support@elevationidentity.com. We will process requests promptly, subject to legal retention requirements.

Access and Correction:

You may request access to or correction of your personal information by contacting us.

SECTION 08

Age Restriction

Our services are intended for individuals 16 years of age or older. We do not knowingly collect information from individuals under 16.

SECTION 09

Communication Consent

By submitting your information through our forms, you consent to receive communications from us via email, SMS, and phone for both service-related and marketing purposes.

SECTION 10

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of changes.

Contact Us

For privacy-related questions, requests, or concerns:

support@elevationidentity.com

989 Johnson Street, Victoria, BC, Canada